Google
  • Trusted for over 120 years
  • 15 sites across the UK
  • IVECO
  • Fiat Professional
  • LEVC
  • Electra
  • Partscomm
  • Distrigo
  • Guest Truck & Van
  • Sherwood Truck & Van
  • Vehicle Lining Services
  • Sentinel Fleet Management

Telemarketing Executive – West Bromwich

About the Company

Guest Motors Limited, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.

The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.

Employee Benefits

  • Monthly commission package.
  • Increased holiday entitlement with length of service.
  • Recruitment incentive awards.
  • Healthcare scheme.
  • Cycle to work scheme.

Overall Job Role

Responsible for making proactive outbound telemarketing calls to specific customer and prospect segment in order to elicit sales enquiries and orders and meet or exceed a weekly target.

Job Duties and Responsibilities

  • Making professional outgoing calls to unqualified prospects to achieve enquiries/appointments through outbound calling
  • Cleansing the CRM system and updating customer/prospect information at all times
  • Build relationships with customers to elicit enquiries and gain new business
  • Gain a thorough understanding/knowledge of our product ranges in order to discuss intelligently with customers/prospects to influence them to purchase based on their specific needs or requirements
  • Keep relevant notes/call records in the CRM system so that all correspondence can be referred to and understood at any given time
  • Work collaboratively with the wider sales team to identify new leads and prospects
  • Conduct aftersales follow up calls to customers, to ensure they are satisfied with the service we have provided, notifying the relevant member of staff should there be an issue.

Person Specification

  • Proven experience in Telemarketing or Customer Service (B2B) or similar preferred
  • Experience of working with technical or complex information desired
  • Proven track record of qualifying leads over the phone would be desired
  • Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
  • Excellent communication skills
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • Ability to influence
  • Strong attention to detail
  • Strong teamworking skills

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?

Would you like to join a family owned and run Company with over 100 years trading behind it?

If so then this may be the job for you!

Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk