About the Company
Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
Employee Benefits
- Paid Overtime
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Working Hours
4 on, 4 off, 11 hour shifts
Job Summary
Do you want to work for only half a year! Working for a well-established Fleet company, one who prides itself on staff retention, progression, and training? We are looking for someone to hit the ground running with being a Customer Service advisor for such a big company in Alfreton. If this is an interest of yours, please apply today!
Main Duties and Responsibilities
- To personally provide excellent standards of customer service
- Understand and demonstrate tremendous customer care and rapport building
- Display good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond, and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
Person Specification
- Customer service experience – within a contact centre or retail / sales
- Customers first contact
- Dealing with emergency vehicle breakdowns and general defects/compliance events
- Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
- Ability to prioritise and identify services required for warranty, damage.
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
- Understanding compliance importance
- Excellent communication skills – via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication – longevity and / or progression within the company
Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?
Would you like to join a family owned and run Company with over 100 years trading behind it?
If so then this may be the job for you!