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  • Sentinel Fleet Management

Maintenance Controller – South Normanton

About the Company

Sentinel Fleet Management, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.

The Group now operates out of 13 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.

Employee Benefits

  • Increased holiday entitlement with length of service.
  • Long service awards.
  • Recruitment incentive awards.
  • Healthcare scheme.
  • Cycle to work scheme.

Working Hours

42.5 Basic Weekly Hours.

Start and Finish times to be confirmed.

Monday to Friday.

Out of operating hours support for customer breakdowns on a Rota basis.

Job Summary

There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The role is based at South Normanton Derbyshire.

Main Duties and Responsibilities

  • Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
  • To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
  • To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
  • To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
  • To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
  • To maintain individual incident records, noting all updates on R2C.
  • To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
  • Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements.
  • To ensure all maintenance record are kept up to date through our supplier portal.
  • Ensure all procedures are adhered to and report all incidents of non-compliance.
  • To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
  • To ensure that the workplace maintains a tidy and professional image.

Person Specification

  • Experience in the motor vehicle industry including compliance would be advantageous but full training will be given to right candidate.
  • Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
  • Self-motivated and able to communicate clearly in both verbal and written formats
  • Ability to work under pressure with minimal supervision and be a team player
  • Well organised, taking ownership of tasks and being able to work to detail
  • Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?

Would you like to join a family owned and run Company with over 100 years trading behind it?

If so then this may be the job for you!

Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk